REFUNDS & REPLACEMENTS

We offer a 30-day return window for non-perishable products. If you'd like to initiate a return, please do so within 30 days of receiving your order.

To qualify, the product must be in its original condition—unused, unworn, with tags attached, and in the original packaging. Be sure to include a receipt or other proof of purchase.

Any claims for damaged/defective items must be submitted within 15 days of receiving the product:

• For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. 
• Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

If you notice an issue with the products or anything in the order that seems to be out of place, contact our customer support team and send a photograph along with a brief explanation of the problem. We will review the issue and notify you of the approval or rejection of a replacement/refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 5 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.

 

REPLACEMENT/REFUND EXEMPTIONS

Condor Labs will not grant a refund, credit your account, or replace a produced product in case of:

·         Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

·         Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment* (if and as applicable).

·         Buyer's Remorse – Please contact us before returning any products. We do not refund orders for buyer’s remorse.

·         Product is created, but not yet shipped - In case, you wish to cancel the order while it is still in the "production" stage, but the product has already been prepared by the fulfillment team, we will not be able to cancel and refund the order.

 

·         *Uncollected FedEx Deliveries - If the order is shipped via FedEx and is not delivered due to reasons such as the recipient being unreachable (e.g., incorrect address, missing or incorrect phone number), refusal or failure to pay import duties or taxes, or any other reason attributable to the recipient, the shipment may be abandoned or destroyed by the carrier. In such cases, we are unable to offer a refund , reshipment or a replacement.
Please note: To exercise your right to cancel or return under the EU 14-day cooling-off period, it is your responsibility to accept delivery of the goods. Failure to do so does not constitute a valid cancellation and may result in the loss of your right to a refund.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your customer profile as our system may refund with store credits instead of cash.
If you particularly requested a cash refund, then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please get in touch with our customer support team for assistance.

To begin a return, reach out to us at support@condor-labs.com. Once your request is approved, we’ll send you a prepaid return shipping label along with detailed instructions. Please note: Returns sent without prior authorization will not be accepted.

For any return-related inquiries, feel free to contact us at support@condor-labs.com.

Return Shipping Address
Please ship approved returns to:

Condor Labs

8666 Beechmont Ave. #1023

Cincinnati, OH 45230

 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.